Refund policy

WARRANTY - RETURN POLICY 

ONE YEAR INTERNATIONAL WARRANTY

Your watch is internationally warranted by True North Watch Co. for one year from the date of purchase for any material or workmanship defects.

This warranty does not cover: glass; batteries; internal or external damage resulting from excessive wear, improper use or mishandling; or damage resulting from service provided from an unauthorized service center.

RETURNS
We offer a full refund, excluding shipping, for all unworn watches returned within seven days of delivery.
UNWORN CONDITION ONLY
We understand that you want to try the watch on your wrist, but all returned watches must be in perfect unworn condition (with all the plastic protection adhesives intact and still glued to the watch), and in their original packaging .
We do not accept slightly worn watches for refunds. If the watch is returned in perfect condition, but the strap has been used or marked, we won’t accept the watch, and it will be returned to you.

CONTACT US FOR THE AUTHORIZATION
Before shipping your return, email us at info@truenorthcollections.com to receive the return instructions and authorization code (RMA). This code is necessary to identify the returning parcel in our warehouse. If you return the watch without the RMA code, we’ll not be able to process it, and we will send it back to you.
We do not refund shipping fees.

Special editions and collaborations are final sale

 In case of returns or exchange of goods please contact us at info@truenorthcollections.com